F.A.Q. - I.T. I.S. Solutions

Frequently Asked Questions

How does RMM (Remote Monitoring and Management) work?

It works through an “Agent-Server” architecture. Think of the “Server” as the brain (hosted in the cloud) and the “Agent” as the eyes, ears, and hands on each individual computer.
The Agent does the work on the ground, the Cloud Dashboard acts as the command center, and the Internet acts as the secure bridge between them.
What software does I.T. I.S. Solutions use for Remote Monitoring and Management?

We use NinjaOne for our RMM.
NinjaOne RMM (Remote Monitoring and Management) is a cloud-native IT management platform used by Managed Service Providers (MSPs) and internal IT departments to monitor, manage, and support all their computer systems from a single location.
Think of it as the “mission control” for an IT team. Instead of having to sit at every desk to fix a computer, technicians use NinjaOne to see every device on their network, fix problems in the background, and automate boring, repetitive tasks.
What does I.T. I.S. Solutions use for End-Point Security?

We use SentinelOne.
SentinelOne is a major player in the cybersecurity space, primarily known for its Singularity Platform, which uses artificial intelligence to automate threat detection and response.
As of 2026, it is frequently cited as a leader in “autonomous” security, meaning the system is designed to act on threats without waiting for a human analyst to click “approve.”
What is Artificial Intelligence threat detection?
This like a digital security guard that never sleeps and doesn’t need to check a manual to know someone is breaking in.

Here is how those technical terms work in plain English:

Artificial Intelligence (The Brain): Instead of just looking for “known” viruses (like a list of wanted posters), the system actually “thinks.” It watches how programs behave. If a file starts acting weird—like trying to lock all your photos at once—the AI recognizes that “behavior” as a threat, even if it has never seen that specific virus before.

Automate (The Reflex): In a normal setup, a security system might find a problem and send an email to a human saying, “Hey, what should I do?” Automation means the system acts instantly. It’s the difference between a smoke detector that just beeps and a sprinkler system that puts out the fire immediately without waiting for you to get home.

Threat Detection (The Lookout): This is the system’s ability to spot trouble across your entire network. It scans everything—emails, files, and internet traffic—to find hackers or malware trying to sneak in through a “back door.”

Response (The Cleanup): If a threat is found, the system handles it. It can “quarantine” a virus (put it in a digital jail), kick a hacker off the network, or even undo the damage they did by restoring your files to exactly how they were a few minutes before the attack.
Does I.T. I.S. Solutions do hardware maintenance?

While we don’t perform hands-on hardware repairs, we act as an early-warning system for your business. We monitor your systems to identify potential hardware failures before they happen, giving you the specific details you need to share with your existing maintenance provider to keep everything running perfectly.
Is there a fixed contract period?

We believe in earning your business every month rather than locking you into a long-term commitment. As such, there is no fixed contract period for our services. You retain the right to cancel the engagement at your discretion; we simply require 30 days’ advance notice to ensure a smooth transition and the proper offboarding of your systems.
What if I no longer require the service?

We offer the flexibility of a 30-day cancellation window should your needs change. In the event of a service transition, please note that any cloud backup solutions managed by IT IS Solutions will be scheduled for termination alongside the core services. Consequently, all associated backup data will be deleted from our cloud environment.
Can I.T. I.S. Solutions services reduce my business insurance premiums?

In the modern business world, especially for small businesses in Ontario, Remote Monitoring and Management (RMM) has become a critical tool for securing and maintaining business insurance—particularly Cyber Liability Insurance.

Insurance providers no longer just look at your revenue; they look at your “digital hygiene.” Here is how RMM helps you qualify for better coverage and potentially lower your premiums:

1. Meeting Mandatory Compliance Requirements

Most insurance applications now include a checklist of “non-negotiable” security controls. RMM helps you check these boxes automatically

2. Lowering Premiums through Risk Mitigation

Insurance is all about risk. By using RMM, you shift from a “Break-Fix” model to a Proactive model, which makes you a “lower-risk” client in the eyes of an underwriter.

3. Providing an “Audit Trail”

If you ever need to file a claim, the insurance company will investigate whether you were negligent. RMM provides an immutable record of your maintenance

4. Protecting Your “Insurability”

In a hardening insurance market, some companies are simply being denied coverage because their IT is too disorganized. RMM brings the level of centralized visibility needed to prove to an insurer that you are in control of your digital environment.

Think of I.T. I.S Solutions RMM as the “monitored alarm system” for your digital office. Just as a physical alarm can lower your property insurance, a solid RMM setup shows your insurer that you are taking active steps to prevent a disaster before it happens.